Privacy notice
7 ايار 2025
Your privacy and the security of your personal data is very important to us, at Arab National Leasing Company (a member of the group Arab Bank Jordan (hereinafter referred to as “the Company”) confirms that the personal data you have provided to us is always treated as private and confidential data, with the highest levels of security, and is processed in accordance with the Jordanian Personal Data Protection Law No. 24 of 2023, hereinafter referred to as “the Law.” This privacy notice, hereinafter referred to as “the Notice,” aims to provide you with information about how we use your personal data, the steps we will take to ensure that it remains confidential and secure, what personal data we collect and also process about you, and what your rights are related to the privacy of your data and how you can exercise them.
How we collect your data
The bank collects your data through one of the following methods:
– -directly: We obtain personal data from you directly so that you can obtain a service from the bank or deal with the bank, including but not limited to: registering a complaint, entering into a business relationship, or for other purposes depending on the services requested or agreed upon.
We may obtain personal data about you indirectly from various sources, including: your agent, brokers and bank affiliates; and cookies, device profiles, social media, public sources, business partners, and recruitment services to better understand and serve you, satisfy a legal obligation, or achieve another legitimate interest.
How we use your data
We collect your personal data for various reasons related to our services, products, or dealings with us, and for other business purposes, including, but not limited to:
– To provide and manage your finances and our relationship with you.
– To give you other data and information about your account or your relationship with us.
- To deal with inquiries and complaints.
– لتقديم خدماتنا لك.
– To conduct evaluation, testing and analysis for statistical or other analysis for market research purposes.
– To evaluate, develop and improve our services provided to you and other customers.
– لحماية مصالحنا التجارية ولتطوير استراتيجيات أعمالنا.
– To communicate with you, by mail, phone, text message, email and other digital means.
– To collect any debts owed to us.
– To meet regulatory requirements and reporting obligations in relation to protection against financial crime.
– To evaluate any application you submit.
– To monitor, record and analyze any communications between you and us.
– To share your information with government authorities, credit reference agencies, fraud prevention agencies, regulatory bodies and external authorities.
– To share your information with our partners, service providers and external auditors.
– Recruitment agencies vet prospective job applicants for prospective job applicants.
Legal basis for processing your data:
We process your personal data based on your express written consent unless the processing is in accordance with applicable regulatory requirements or is considered legitimate processing of personal data as part of our legitimate business operations.
What personal data do we collect and process?
The personal data we collect includes data you provide at the beginning of our relationship or at any time thereafter such as:
– Personal details, such as name, date of birth, email, nationality, marital status, gender, and contact information.
– Current residence address, permanent residence address, and proof of address documents.
– Data about your identity including documents, ID card details and passport details.
-Employer, employment status, job title, full name, email, address, and phone number(s) used for work purposes.
– البيانات المالية: الدخل ومصدر الدخل، ومصدر الثروة، ومتوسط النشاط المالي للحساب، وبيانات التعاقد.
– Details of transactions made by you or any people associated with you including dates, amounts, currencies, payer and beneficiary details.
– Audio and visual images, including images captured via CCTV CCTV.
- Digital identifiers (www.anl-jo.com).
– Website usage tracking filesCookies” (Please refer to Link files Ours)(https://www.anl-jo.com/ar/content/%D8%A5%D8%B4%D8%B9%D8%A7%D8%B1-%D9%85%…)
– Risk rating information, for example credit risk rating and data about your ability to manage credit.
– Employment information and qualifications of potential job applicants.
– Due diligence data, for example data required to comply with anti-financial crime requirements (anti-money laundering, counter-terrorism financing, and other requirements) and data we need to fulfill supervisory obligations such as reporting suspicious activity.
– Information of other people, such as witnesses, family members, emergency contacts and guardians, which includes their signatures, addresses and relationship to you.
– Information on legal disputes, complaints and legal grievances.
– Information on agreements, contracts, invoices and commissions.
– Security and protection information.
How long can we keep your personal data?
We retain your personal data to provide our services, maintain contact with you, and comply with applicable laws, regulations, and professional obligations to which we are subject. This includes regulatory data retention requirements applicable to financial leasing companies. For example, personal data relating to customer identification, such as ID, personal and employment information, must be retained for five years. Occasionally, we may need to retain your information for a longer period. This is for the following reasons:
- The need for data to comply with applicable regulatory or legal requirements.
- Contribute to the detection and prevention of fraud and financial crimes.
- Responding to official requests from regulatory or supervisory authorities.
We will securely dispose of your personal data when we no longer require it for the reasons mentioned above. Any inquiries related to data storage should be directed to the Privacy and Personal Data Protection Office via email. privacy.anlc@arabbank.com.jo
How we protect your personal data
We will take reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal data. We aim to ensure that access to your personal data is limited only to those who need to access it, and that individuals with access to such data are required to keep it confidential.
If you use online services from the Company, you remain responsible for maintaining the confidentiality of your user ID and password.
Who has access to your personal data and to whom it is disclosed
We maintain the confidentiality of your personal information. However, in order to serve your needs to the best of our ability, we may share your personal information with other parties through binding contractual agreements to protect your information and only process it under our strict instructions.
We may share information about you and your dealings with us, to the extent permitted by law, with:
– External auditors.
– Regulatory authorities, government agencies, financial crime prevention agencies, and tax authorities.
– Third-party service providers, including cloud service providers.
- General Administration of Arab Bank
– خدمات البريد.
– Credit reference centers.
– شركات المحاماة أو المحامين أو المستشارين القانونيين.
– Other parties with whom you have agreed to share your information.
Please refer to the Privacy and Personal Data Protection Office via email. privacy.anlc@arabbank.com.jo للمزيد من التفاصيل وبيانات الاتصال الخاصة بالطرف الثالث، بالإضافة الى إشعارات الخصوصية الخاصة بهم ( متى كان ذلك منطبقا )
Data transfer outside the Hashemite Kingdom of Jordan
We may transfer your personal information to other members of the Arab Bank Group, and to external institutions outside the country where you maintain your account, when we have a business-related reason to involve these entities. Each of these parties is required to protect personal information in accordance with our contractual obligations to them and the law.
Please refer to the Privacy and Personal Data Protection Office via email. privacy.anlc@arabbank.com.jo For more details and contact information for third parties, as well as their privacy notices (where applicable), please refer to their respective websites.
What are your rights and how can you exercise them?
You may exercise the following rights in relation to your personal data:
- The right to access your personal data held by the company.
-The right to withdraw the prior consent you provided to process your personal data.
– The right to correct, amend or update your personal data.
– The right to erase your personal data or restrict the processing of your personal data.
– The right to object to processing and profiling if it is not necessary to achieve the purposes for which the personal data was collected or exceeds them, or if it is discriminatory, unfair or violates the law.
- The right to be notified of breaches of your personal data, noting that in the event of a breach of the security and integrity of your personal data that may cause you significant harm, the company will notify you within (24) hours of discovering the breach, and provide you with the necessary procedures to avoid any consequences that may result from it. This is in compliance with the law.
Please note that our fulfillment of your requests may be restricted, in certain circumstances, by law.
To submit a request to exercise any of these rights, please email privacy.anlc@arabbank.com.jo
Contact information
.5531650,
5531649 .
for more information
If you have any questions about this Notice or would like to learn more about our security practices, please read our Security Policy, or contact us at: 5531650,
Complaints
If you have any complaints regarding the processing of personal data by the Company, please send them to the email address privacy.anlc@arabbank.com.jo You also have the right to file a complaint with the Personal Data Protection Board established in accordance with the law. Please click the following link to view the details for contacting the Board: https://www.modee.gov.jo/AR/Pages/PDP_Contact_Ar
Amendments to the notice
We reserve the right to update this Notice to reflect changes in our information practices in accordance with the law. Any updates will become effective immediately upon posting the updated notice on our website.
Basic definitions:
Personal data: Any data relating to a specific or identifiable individual, whether it relates to their private, professional or public life, such as their identity document number or address.
Treatment: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, alignment, combination, restriction, erasure, destruction, disclosure by transmission, dissemination or otherwise making available of such data.
This Privacy Notice was last updated on May 7, 2025 (replacing the previous Privacy Notice dated July 1, 2024).